Your privacy
This privacy notice explains how we collect and process your personal data when you use www.speakthemission.com, the Speak the Mission™ website and related enquiry services. Speak the Mission™ is a programme of The Voice Business.
By providing us with your data, you warrant that you are over 18 years of age.
International Speech Consultants Pty Ltd, trading as The Voice Business, is the data controller and is responsible for your personal data (referred to as "we", "us" or "our" in this notice).
Contact details
Full name of legal entity: International Speech Consultants Pty Ltd T/A The Voice Business
Email address: contact@speakthemission.com
Postal address: P.O. Box 179, Crows Nest, NSW 1585, Australia
Telephone: 1300 922 122 (Australia) / +61 2 9957 4208 (international)
Why we need your information
The Voice Business understands the importance of protecting your personal information and your right to privacy. We are committed to meeting the requirements of the Australian Privacy Principles under the Privacy Act 1988 (Cth) and, where applicable, the UK General Data Protection Regulation (GDPR).
It is important that the information we hold about you is accurate and up to date. Please let us know if your personal information changes by emailing us.
What personal information we collect
Personal data means any information capable of identifying an individual. It does not include anonymised data. We may process the following categories of personal data about you:
- Communication data — information you send through our contact form, email or other channels. We use this to respond to you, keep records and manage legal claims.
- Customer data — information relating to consultations, bookings or purchases, such as your name, role, church or ministry, billing details, email address, phone number and purchase history.
- User data — information about how you use our website, including pages viewed and actions taken, to operate and improve the site.
- Technical data — such as IP address, browser type, device information and analytics data collected through cookies and similar technologies.
- Marketing data — your preferences for receiving communications from us, where you have opted in.
How we collect your data
We collect data when you provide it directly (for example by completing our contact form), automatically as you use our website (including through cookies), and occasionally from third parties such as analytics providers.
Where we are required to collect personal data by law or under a contract with you and you do not provide it when requested, we may be unable to perform the contract (for example, to respond to your consultation enquiry).
We will only use your personal data for the purpose for which it was collected or a reasonably compatible purpose. We do not carry out automated decision-making or profiling.
Why we use your information
In summary, The Voice Business collects your personal information to respond to enquiries about Speak the Mission™, administer consultations and bookings, deliver training and related services, and comply with legal and reporting obligations. We may also use your information to:
- establish and manage your account or enquiry record;
- implement your training or consultation choices;
- provide information about programmes and services that may interest you, where permitted;
- help you or your organisation make bookings involving workshops, coaching or accreditation;
- comply with tax, payment and statutory reporting obligations.
Marketing
We may send you marketing communications where you have made an enquiry or purchase, or where you have given consent, and you have not opted out. You can ask us to stop sending marketing messages at any time by using the opt-out link in our emails or by contacting us.
If you opt out of marketing, that opt-out does not apply to personal data provided as part of other transactions, such as consultation bookings.
Cookies
We use cookies and similar technologies to collect information about user activity on our public website. A cookie is a small text file stored on your device. The information collected by cookies does not include personal information in most cases.
You can set your browser to refuse all or some cookies, or to alert you when cookies are set. If you disable cookies, some parts of this website may not function properly.
Online forms
We use online forms on this website to collect information for consultation enquiries and related services. Where forms require you to submit personal information, we take reasonable steps to protect that information. However, no data transmission over the internet can be guaranteed as completely secure.
Third-party links
This website may include links to third-party websites. Clicking those links may allow third parties to collect or share data about you. We do not control third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy notice of every website you visit.
Your rights
Under data protection laws you may have rights to request access, correction, erasure, restriction, objection or portability of your personal data, and to withdraw consent where processing is based on consent.
To exercise these rights, please contact us at contact@speakthemission.com. We try to respond to legitimate requests within one month.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner on 1300 363 992 or visit www.oaic.gov.au. Where GDPR applies, you may also complain to the UK Information Commissioner's Office (www.ico.org.uk).
Complaints
If you have a question about this privacy policy, please contact us using the details above and address your query to our Privacy Administrator. If you believe we have breached your privacy rights, please contact our Complaints Administrator. We will acknowledge complaints promptly and, in most cases, respond within 30 days.
We may update this privacy policy from time to time by posting a notice on this website.
Notice of collection
The Voice Business collects personal information to process applications for, and facilitate the provision of, Speak the Mission™ products and services, and to comply with statutory obligations. Information may be disclosed to third parties who assist us in providing our services, including technology providers and professional advisers. Some service providers may be located overseas.
For further details, including how to access or correct personal information, refer to this Privacy Policy or contact us at contact@speakthemission.com.
